Frequently Asked Questions
What makes Scrub Caps USA different?
All our products are of the highest quality and we pride ourselves on providing remarkable comfort and the highest degree of protection.
Where are your scrub caps manufactured?
We can proudly state that each and every scrub hat we sell is proudly made at home in the USA. We give new opportunities to many Americans who have recently lost their jobs by offering them to become part of our team at Scrub Caps USA.
What other products do you offer on your site?
On scrubcapsusa.com you can also find a variety of other products targeted at medical personnel, including headbands and ponytails, masks that match our scrub caps and long-sleeved t-shirts made of the same material as the scrub caps.
What makes Scrub Caps USA stand apart from ordinary medical scrub caps?
You can make your medical facility stand apart from the crowd by providing your medical personnel with unique, breathable, high quality head gear. Unlike ordinary scrub caps, ours are produced from a stretchy, non-shrink blend of polyester (80%) and spandex (20%), with a firm tie-back to ensure a close fit to the head. In addition, our dri-fit caps are breathable, and won’t wrinkle during use or after a wash.
What are the aftercare instructions for your Scrub Caps?
We know how stressful and fast paced the work day, or night, of medical staff can be. That’s why our Scrub Caps USA are extremely easy to care for which makes them a real hit with our customers. The fabric we use is manufactured according to advanced technology that ensures moisture is wicked away from the head of the wearer which means they remain dry and comfortable regardless of the temperature of the surrounding environment.
What sizes should we order?
All our caps are one size as they are made from a stretchy, non-shrink material so they fit all heads and are unisex.
Can we visit your store to try your products on?
Unfortunately we are an online operation only and do not have a physical store. If you have any additional questions about our products or want to discuss anything further, please get in touch before you place your order and we’ll be happy to answer all your queries.
Where do you deliver to?
We deliver to all US postal addresses as well as internationally. You can check our Shipping Policy for more details of applicable rates and delivery times.
How long will the delivery take?
Once we receive your order (i.e. after you’ve received your confirmation email), we aim at processing it within 1 to 2 business days (excluding Sundays and holidays). We will notify you again by email when we ship your order. We work with major shipping companies and delivery times depend on them. Please keep in mind also that shipments may be delayed due to a high volume of orders or postal service problems that are outside of our control. For further details and estimated delivery times, check our Shipping Policy.
How much will my delivery cost?
Shipping costs vary depending on the volume of your order and your location. You can check our Shipping Policy for more details.
Can I track my order?
Yes, once you’ve received the notification from us that your order has been shipped, you’ll also receive a tracking number with it. You can then use this to follow the progress of your order. If your order is delayed beyond reasonable expectations, you can get in touch with us.
What if my order is damaged?
We take particular pride in the quality of the garments we manufacture. If for whatever reason your products arrive damaged or in a condition that is not of the quality you expected, we guarantee that we will replace them for you.
What if I receive the wrong/different product in my order?
If you receive something different than what you placed in your original order, please get in touch with us and we’ll endeavour to send you the right product and arrange the return of the wrong order asap. The costs of the return will be covered by us.
Are the scrub caps suitable for really long hair?
Our scrub caps can accommodate quite a bit of hair, however, for those with long hair and a lot of volume we also offer ponytails. For medical personnel with long hair who don’t need to wear a scrub cap i.e. outside the Operation Theatres etc., we can also offer headbands.
How can I pay you?
We accept most major credit cards, as well as PayPal, Apple Pay, Google Pay and some other methods. You will be able to select your preferred one at checkout or if you cannot find a suitable payment method, please get in touch with us and we’ll endeavour to find the best solution for you.